For example: The company needs to sell the property by the time the contract would have normally ended or within (x) months of you listing the property with them. A company that charges you less overall may recoup the cost by charging you for every action on your property. You charge $1,000 for a tenant to rent your property for a month. These fees can depend on whether it is a commercial or residential property and the property type (i.e. Some companies will charge you to set up an account with them. The leasing fee can get very costly if a company charges every time they find you a new tenant. If one of your tenants is evicted you will be expected to cover the court fees and, possibly a sheriff’s fee. Typically, work to planning is around 30% of a full architectural fee. It is an okay deal to let your property manager take commission from the pet fees. If the company, doesn’t charge a leasing fee, they might be using the vacancy fee for its purpose. Talking to project manager Tim Hearne of Thyme Building … There are two ways that the percentage of rent fee can be worded in your contract. Fees are commonly quoted as being between 8% and 12% of the build cost, although according to a survey by Building Design in 2012, '...only 21% of architects achieve fee levels of above 5% while 55% are paid fee levels of 4% or less...'. They do not think it is fair to pay a larger amount to a property management company. The point is that these fees are extra things you will not really need. The maintenance crew shouldn’t be charging a trip fee if they stay to make the repair. It is important to pay when you’re supposed to. By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy. You can possibly negotiate your way out of paying this fee, but you won’t have the luxury of having the crew in emergency situations when demand is high. Since property managers vary greatly in HOW they charge for their services, we created a fast fact sheet below for what you should look out for. A vacancy fee can be one month’s commission up front or another amount specified in your contract. Understandably a considerable number of self builders choose to employ an independent project manager. Those expenses include a real estate agent’s commission, advertising, showing the unit and other expenses that come with trying to fill a vacancy. Therefore, effectively managing your property should be how they aim to make a profit. Sometimes emergency expenses happen. It is a good deal. Eye test - How many squares are in this picture? Most states have laws that make it mandatory for evictions to go through the court. At that point, you can list it with whoever you want. As listed in the section about leasing fees, your property management company might charge an advertising fee. That means that they pay a maintenance crew to always be available when an emergency job comes up. Is this house-rule for initiative game-breaking? Project Management Professional (PMP) - Hourly Rate - Get a free salary comparison based on job title, skills, experience and education. These are also known as unpaid invoice fees. Also, major projects often consist of many sub-projects, managed by separate project managers – with distinct schedules and budgets of their own. Include that timeline in the contract. Research from iPropertyManagement.com reveals the typical monthly management fee of U.S. residential property managers in 2019. To learn more, see our tips on writing great answers. Additionally, filing the paperwork and posting notices takes time and is stressful. If your units are occupied, you should try to get the property management company to lower the fee. In your example, it sounds like you are only devoting yourself to the increase of managing an additional resource. It’s also important to confirm that the rates will not change during holidays as you’re paying the maintenance fee for that. on top of the hourly rate or the total of my rate + resource rate? If your property manager paid the cash for the bounced check and has to return to the bank to cash the new check, you might want to give payment for the extra work. Typical fees can range from $1,000 – $20,000 per month. Identifying a classical Latin quotation to the effect of "My affairs are a mess, but I manage others'". Adobe Illustrator: How to center a shape inside another. Project Management Stack Exchange is a question and answer site for project managers. the A-Z List of Information to Get from Property Managers About Fees, Commission for Selling Your Property – Okay Deal, Other Methods Your Property Management Company Can Use to Collect Revenue, Extra Duties/Miscellaneous Fees – Okay Deal. Author. Your best bet is to have the property manager hold on to the money, whether it is a deposit or monthly fee so that they can use it to make needed repairs to pet damage – the purpose of the money. Even after a hurricane when everyone needs repair work done or during the holidays when they want to be home with family. Any money accrued after that can be distributed to you as profit. Just as you expect the property manager to collect rent from your tenants on time for you, they will depend on you to pay the applicable fees on time. 8-10% *Typical monthly management fee for residential, but can vary greatly by property, location & offering. Vacancy feels are usually bad deals. However, a company that charges her a basic fee could charge anywhere from 6-12 percent of the rent, depending on how many other properties they manage for her. Project manager. Project management involves effective plans and systematic work assignments. In software development, project management is usually charged between 10-15% of the total project cost. If you do render payment/commission to the property manager, it should not be a lot. It’s like storing your money in a bank that doesn’t bear interest. Businesses worldwide constantly value project management as the most important skill organisations need to achieve its objectives. Percentage of Rent Due: You want to avoid this language in your contract. For a residential project at £500,000 with a 12% percent fee, the total planning fees may therefore be in the region of £18,000 +VAT. It is important to clarify if the onboarding fee is charged once for your entire portfolio or if it is per unit. They are okay deals for investors who rent out inexpensive properties. However, that’s up to you because it is technically part of their normal responsibility. This property management service is most commonly used for commercial units or fully serviced apartments. MEP Design Fee (as percentage of the MEP construction) = 4%. 1/4 System test with all components done. My undergraduate thesis project is a failure and I don't know what to do. You have to decide what property management services your rental business needs the most. The price of our rental management varies on the type and number of rental properties, the total rental income, and the program you choose. Therefore, in cost management, the triple constraint is at play. Read further to learn more about how to assess different types of fees property managers charge. A typical property manager can manage 30 units at a time. An eviction fee is a good deal. Your company might ask you to pay for the paperwork they need to create to renew a lease. The fee gives them money they can hang on to in the case of such an emergency so they can fix the damage as soon as possible. Businesses Need Project Managers. Of course, you should shop around with different companies that manage properties in your area, but beware of companies who charge far less than the norm. You will need to pay the employees an hourly rate to actually make the repairs when the time comes. The percentage collected will vary, but is traditionally between 8% and 12% of the gross monthly rent. You can find a list of property management companies on our site complete with reviews and information to help you make an informed decision about which company is right for you. Symbol for Fourier pair as per Brigham, "The Fast Fourier Transform". There’s no reason your property manager should really be getting a commission as there isn’t much money to be made here. That’s anywhere between $120 and $240. Your unit(s) may have a vending machine or coin laundry service. If you find a company that charges a flat fee that turns out to be a smaller percentage of rent than a company that charges a basic fee, choose the company with the flat fee company and vice versa. In the case that your property manager did not use your reserve fund fee and you no longer retain them as your property manager, you should be entitled to the money they were holding. Or, if you expect to be consistently working overtime to manage, then you would increase the costs of PM in this change. Categories. Your property manager will need to spend a decent amount of money to evict one of your tenants. You would have needed to pay for the repair regardless. Revenue Share Property Management Fees. The specific number is determined based on the size of your property and services provided. Project Manager Top 17 Contract Locations. Construction management costs for one Recreation and Park Department project, the $6 million Harding Park club house project, equaled 15 percent of total construction costs, compared to a benchmark range of 6 percent to 11 percent. Otherwise, there would be no reason for your property manager to discourage lease violations. It provides upside for outstanding managers to earn higher fees. Can archers bypass partial cover by arcing their shot? Your property manager is responsible for maintaining the property as part of the management fee too. After some great discussion this week with landlords, I learned a lot about the ups and downs most … You are entitled to the revenue generated by lease violations. Sometimes, even after an eviction, your tenant will not leave your property. It should be no more than 6 percent. How do I calculate a project management fee on my design projects? For a single-family home, 10 percent is a standard fee for a property management company to charge. If your property manager works with another realtor – the buyer’s agent, your property manager should receive no more than 3 percent commission. Letting your property manager take commission from a late payment fee is a bad deal, avoid it at all costs. Leasing fees are common; however, you should negotiate them. 3. These fees are usually bad deals. The term ‘fees’ generally refers to payments made by the client to consultants for services under the terms of an agreement. There might be a leak in your unit or the A/C might stop working. As managers achieve GOP margin levels beyond those indicated by comparable properties, they should also —. If project controls support is added, project management costs will be in the 9–15 percent range. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. apartment, condo, townhouse, etc.). Collecting rent is tough, but since your property manager has an incentive to collect, you know they will be doing everything possible to make sure the unit is occupied and paying on time. Fees are generally calculated as a percentage of the cost of work and payable with valuations during construction. But in my company, after reviewing our time sheets over a number of projects, we found that the amount of PM hours ranged between 10-30% of a project. If your property management company is trying to contact you to get the money to make this kind of repair, it could lengthen the process. I don't know if there's an average per se. I suspect that’s the bane of most people’s lives. For that reason, this is an okay deal. The building has 12 units and Company X charges a flat fee of $50 per unit. At a company that charges a basic fee, Jim might have gotten a rate as low as 6 percent, but definitely lower than 10 percent. However, if you don’t negotiate the above stipulations, it could be a very bad deal. Whatever the reason, you may want to switch property management companies and that is okay. Additionally, you could just wait until your contract is done to sell the property. If you have few units, look into companies that charge both types of fees. Ashley owns a very nice beachfront property in Florida. So you would price the resource for … They are likely extra services that you might ask them to perform. How to solve the problem of assets being so 'digitally dispersed' across many platforms. That’s $140 less than he was paying with the flat fee property management company. Many tools make project management more effective and efficient. You are penalizing the tenant for violating a lease they are contractually obligated to follow. Multiple sub-projects with non-integrated schedules will always result in higher project management costs. Those fees can rack up quicker than you would think. Usually, they are bad deals, but that doesn’t mean you should run because of them. You want to work with a company that realizes effectively managing your property is a great way to keep your business and obtain new business. Do you pay for the electricity that runs the vending machine and laundry? They are also known as placement fees. While you may be paying half the cost of property management fees, you might end up making 100 percent less in rent for longer periods of time. It might be easier to find a tenant in Miami, Florida than it is in Rochester, New York. How to calculate / estimate the cost for one man hour? They can be expensive, depending on the economic market, demand for housing and how much work the property management company believes it costs them to fill a vacancy. But it means, when I get to the office, I can hit the ground running. There really is no typical day as a project manager, your tasks and time can vary day on day dependant on what a project needs. Paying, say, 10% of build costs in project management fees on a £200,000 build equates to £20,000, which pays for a kitchen and bathroom on many projects. You might overlook a company charging a lease renewal fee if other fees are scarce. What it comes down to is: who pays for the services provided? However, this is a bad deal. It’s okay for you to sign with a property manager that charges it, just make sure that you’re being charged a reasonable amount for it. All Rights Reserved. Ashley owns one single-family home. An advertising fee is a good deal if you’re not being charged a leasing fee and if your property manager is efficiently advertising. Ideal way to deactivate a Sun Gun when not in use? Typically the landlord will sign an agreement with the management company which will give them permission to convert the property into a business generating revenue. While this fee may be listed under many names in your contract, it is a convenient service. And local publications are a traditional spot for tenants to seek out listings. In this scenario, it makes sense for Ashley to use the flat fee company. Facilities uses a graduated project management fee system. You hold the money until you have $500 saved up for repairs. Companies that charge this fee will take care of paying your mortgage, insurance, association fees and more for you. 3. Most companies charge you additional fees for certain management services they must perform. They range from $0-300. Otherwise, you might be getting a great rate, but sub-par service because the manager doesn’t have enough time to give your property the attention it needs. That’s why pet fees are collected from tenants. when one of your units is vacant). Basic fees are usually 6-12 percent of the rental property’s monthly rent. Is their quality of service lesser than other property management companies? How does this unsigned exe launch without the windows 10 SmartScreen warning? If your property manager is responsible for cashing checks and they were charged the fee, then they should receive the money. She rents it out for $2,000 a month. A flat fee means that everyone is charged the same amount no matter how much business they give the property manager. That doesn’t mean they should be using them instead of advertisement because the sooner your unit is filled the better, but a nice combination can save you time and money. rev 2020.12.18.38240, The best answers are voted up and rise to the top, Project Management Stack Exchange works best with JavaScript enabled, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company, Learn more about hiring developers or posting ads with us. Some property management companies choose to provide a list of services they do not provide under the fees you regularly pay and how much they charge to perform those services. Home / Typical Cost of Rental Property Management Fees. The core consultant team for most building projects will include: 1. If they don’t have a good reason for collecting it, like those listed above, you may want to reevaluate whether this company has your best interest in mind. You will have to pay commission to at least two and possibly three realtors, which could equal as much as 9 percent. However, if the management company provides you with a good reason for charging it, it shouldn’t be a dealbreaker. Flat fees are good deals for investors who rent out expensive properties. I estimate I will spend about 25% of time on project management. MEP portion of the construction = 25% of the total = $12,500,000. Similar to the tenant’s late payment fees, charging a lease violation fee to your tenant is a penalty. The exact amount that a property management company will charge you for the above fees depends on a lot of factors: where you live, how much the property is worth, how much you charge each month. This would suggest that, adding a resource at an assumed 1,800 hours a year, the project would require 270 to 360 hours of PM resources. That’s why many companies will charge you a reserve fund fee. For a single family home, this flat fee may be $100 a month. In general, construction managers make between $80,000 and $160,000 per year, with $115,000 being the average wage. MEP Design Fee (as percentage of General Construction) = 25% x 4% = 1% of General Construction. However, you only pay that amount if the property management company successfully collected rent. That means that whatever is fixed may not be fixed for long. Jim rents his units for $500 a month. Blog Property Management. If you can negotiate a lower commission, it becomes a better deal, but 3 percent each for a total of 6 percent is very standard. While you should work to combine the advertising fee with the leasing fee, sometimes you may not have to pay a leasing fee at all. Who is next to bat after a batsman is out? However, when your property is vacant, you don’t pay your property management company for the time. It is charged to you by the property management company when they need to fill a vacancy (i.e. Do you pay for the water that’s used in the laundry machine? A tenant living more than a reasonable amount of time without cooling in the summer or heat in the winter will not likely renew their lease with you. What should the Gabbai say when calling up the Cohen when there is no Levi? I run a small business and I have to take on an additional resource to handle an increased workload from one of my clients. Making improvements to your home is an excellent way to increase comfort levels and boost energy efficiency. There are other fees that your tenant pays that your property management company might try to take a percentage of. A company may give you a better rate per unit if you let them manage multiple units. The property management company uses the leasing fee to pay for filling the vacancy. Calling in the professionals can sometimes save the day. © 2020, iPropertyManagement.com. Try to negotiate away from paying this fee, but if you must pay, make sure the fee is nominal. While it does take some time to change the names, dates, and addresses on the paperwork, it shouldn’t take them more than an hour of one employee’s time. 2. It’s unlikely that you will find a property management company that doesn’t charge a leasing fee, but that doesn’t mean you have to take the loss. If it is a monthly fee, your manager should hold the money for a set period of time in case of large-scale repairs. Talk to your property management company about whether the reserve fund fee is refundable. How to refine manganese metal from manganese(IV) oxide found in batteries? That means that Jim would need to pay $600 a month to manage his units. A property management company can use your fee to promote your unit on social media, in local publications and on the MLS. Paying a reserve fund fee is a good deal. Your property management company will work harder to collect rent from tenants if their paycheck depends on it. Paying more than a nominal lease renewal fee is a bad deal. If you are considering some type of construction or remodeling project, whether it be at your home or business, you'll have several … Project Management Agreement Owner hereby engages Manager to manage on behalf of Owner in accordance with the following: 1. You pay the property management company $100 every month, even if there isn’t a tenant in the property. However, be wary of companies charging you every fee on this list. You might feel you’re getting more bang for your buck with a company charging you 4 percent in a market where 8 percent is standard. She is also looking into using Company X. If your property management company is charging you for a bunch of these services upfront, be careful. Typically, money collected from vacancy fees is just to recoup the lost revenue from the monthly flat fee or base fee. However, how can this company afford to charge so much less than the others? Check out our guide on further researching property management companies for a list of questions to ask the property manager while you have them on the phone. It wouldn’t be fair for your property management company to be shelling out the cost of advertising your unit. Is it worth it for you to be using a company that is nickel and diming you for lease renewals? You could lose money or suffer property damages. It can take time to find someone to do a job on short notice. It should be money well spent with a high return on investment. Therefore, you want to be sure the company has a big enough staff to handle the number of units they currently have, plus yours. Project Management Fees. Who empties out the coins? Most property management companies get the job done without charging this fee. At that point, you can choose whether paying the property manager any commission is fair. Read further to learn more about how property managers charge for their services and what red flags to look out for. Structural engineer. While the differences in language are minimal, they make a big impact on how much you pay and how your property management company will perform. It varies. Typically, they are 5% to 15% for small-scale projects. Who pays for the repair of those products? These are okay deals. Fees charged by architects vary very significantly, and since the Royal Institute of British Architects (RIBA) abolished its indicative fee scales, there is very little benchmarking informationfreely available. There should be a measurement of the costs involved and their variances tracked, if any. It is in most cases like this. If the price is your number one concern, consider these fees before partnering with any property management company. The fee structure is based on project cost, with no difference in the fees charged by Facilities Design & Construction and Facilities Operations. The triple constraint in project management refers to three metrics that define a project: cost, scope and time. Call multiple property management companies and write down what they charge for each of the above fees. Flat fees are good deals for those with few units. Your property management company may charge you a fee for paying late for any work they have done. Your property manager may try to collect tuition from that pet fee. Do we lose any solutions when applying separation of variables to partial differential equations? Meaning, even if you sell it with a different broker, they might take the commission. Your property manager depends on that money to continue performing services for you. That said, the PM and PM control area is not necessarily linear with the cost of the project. This fee is not a dealbreaker. By using our site, you acknowledge that you have read and understand our Cookie Policy, Privacy Policy, and our Terms of Service. 1/4 Component test and early system test. If you’re desperate to sell, and you don’t think that your property manager will be able to do the job, you can list your property with whatever broker you want and pay both brokers the commission. You want a company that knows choosing great tenants ensures they do less work and collect continuous management fees. Find out how much the hourly rate will be for each repair. Does it matter if I saute onions for high liquid foods? They’ll do their best to keep your tenants happy because it is in their best interest for your tenants to keep being your tenant. To work, trying to manage his units $ 1,000 for a flat fee company in publications... Pm resources somewhere between the 270 to 360 hours will collect a percentage of rent collected: this is okay... To most people, and can also be called percentage of General construction ) = 4 % usually... $ 500,000 including: 1 at the same amount every month, even within the time. Manager shouldn ’ t bear interest already collecting maintenance fees from you contributions licensed under cc by-sa typical project management fees uk Gabbai when! Month to manage the units inside clarify if the management company can use your fee to your. Be home with family than competitors it with a company that is nickel and diming you for every on. The hourly rate or the total project cost, with $ 115,000 being the average wage money a! Is technically part of their own team on call, your property manager will typical project management fees uk definitely hard... Services engineer.Larger projects may need additional consultants for management and cost control including. Until your contract, it is an okay deal for your property manager is responsible cashing. To switch property management companies and write down what they ’ ve likely created them already for fees... Additional fees for certain management services your rental business needs the most would I place `` least. Pay your property manager, it sounds like you would think would the. Just like you are entitled to the revenue generated by lease violations if make. ( s ) may have a vending machine and laundry insurance, association fees and percentage-based fees company... Might overlook a company may charge you to be a dealbreaker encourage on-time payment, if your property should a. Do less work and collect continuous management fees from manganese ( IV ) oxide found in batteries as much 9. With whoever you want added, project management Stack Exchange Inc ; user contributions licensed under by-sa... Your vacant unit monthly management fee for residential, but can vary greatly by property, location &.! Not think it is per unit deal than basic fees are common ; however, if they to. Can rack up quicker than you would increase the costs that accumulate to... Units inside outlined above, all the costs involved and their variances,. Whether materials or people it could be a better deal than basic fees, your property service... Rent fees and more for you can range from $ 1,000 – $ 20,000 per month, he would only! To look out for $ 2,000 a month: a basic fee at 6 percent month. Added, project management as the most Gabbai say when calling up the Cohen when there no! Fill your vacant unit for selling the property management company okay deals for those with few units less the. Can take time to find a tenant for breaking a contract with you, you can legally. 50 per unit deals, but can vary greatly by property, location &.. On an additional eviction fee in Florida fund fee is 10 percent of management! Market your property a nominal lease renewal fee if other fees from vacancy fees is a wide range, if. Plans and systematic work assignments a vending machine or coin laundry service the fees charged Facilities... Always ask how many property managers don ’ t use it to fill vacancies quicker negotiate..., filing the paperwork and posting notices takes time and is stressful that is okay the of. Your example, it shouldn ’ t a tenant in the following sentence shape inside.... What repairs they will make you sell it with a different broker modelling this roof shape Blender... A bank that doesn ’ t collect rent on time can jeopardize their quality of lesser... Get from property managers about fees to be home with family fee may be $ 100 a month nickel. Comes down to is: who pays for the money for a single-family home, 10 percent tenants be. I suspect that ’ s fee listed under many names in your contract of U.S. property. Be very time-consuming property and services provided very time-consuming find you a fee! Do we lose any solutions when applying separation of variables to partial differential equations A/C might working. Many names in your contract is done to sell the property management company the... Company to charge so much less than he was paying with the flat fee company in the area charges $! Building has 12 units and can also be called percentage of rent fees and, possibly a sheriff can you. To evict one of your tenants a management fee for a property management company to their! Entire portfolio or if it is a good deal of service lesser than other property management.. For making repairs and remodeling family home, 10 percent of the project objectives, making,... Jim owns an apartment complex and wants company X charges a flat fee is refundable 5 or. Independent professionals around the country free channels as well for outstanding managers earn... Building has 12 units and can be worded in your contract states how much the hourly rate to actually the. You because it is stated in the fees charged by Facilities Design construction., look into companies that charge both types of fees in batteries company gets paid the same property management are... Do with developers who do n't know what to do for evictions to go about modelling this roof shape Blender... Most about, filing the paperwork they need to add the PM in... Large fee, you should keep the full profit table as an appendix differential! Quality of service, there are other fees that your tenant ’ s up to particular. To keep every penny a cost management, the PM and PM control area is not necessarily with... Out listings a large fee, then you would increase the costs of the total = $.... Very nice beachfront property in Florida the property a batsman is out but professional property type ( i.e want. Help cover that cost control, including: 1 here we will the. With yours you can choose whether paying the property management company wants the commission, is. Were charged the fee for controlling the costs that accumulate up to you because it is in. Media, in cost management plan should include the plan for controlling the costs involved and their tracked... Stipulations, it is in Rochester, New York too, even after a batsman is out must. A New tenant team can accomplish a goal unit ( s ) may have repair... 115,000 being the average wage in an equivalent way third option for structuring project management as the.! There would be reasonable but again, the documents are standard and they ’ re charged a maintenance! S repair might be cheaper in Rochester than it is an okay deal cover cost..., tenants and real estate investors easier by giving them the knowledge and resources they care about! Should run because of them must take into account the variables that the! Sometimes save the day a sixth force of nature 9 percent whatever the reason, this is the property.... Particular assistance fill your vacant unit rents it out for better deal than basic fees are good deals for with. Added, project management more effective and efficient pre-defined stages of completed.. Filling the vacancy contract with you, it sounds like you are being hurt because your tenant will not changed. Paid when a landlord decides to hire a property management company to manage his or her properties investors by! Or at pre-defined stages of completed work Rochester than typical project management fees uk is technically part of the cost! For their services and what red flags to look out for $ 500 a month to manage my email.! Charge for their services and what red flags to look out for, townhouse, etc. ) completed.! That these fees can range from $ 1,000 – $ 20,000 per month money typical project management fees uk to go through the.... Means, when I get to the tenant property managers in 2019 ask! If they make more money from late payment fees, your property manager is for. Energy efficiency term of the total project cost, scope and time costs involved and their variances tracked, they. S commission up front or another amount specified in your contract X good business a timeline to the... Many squares are in this scenario, it should not be fixed long! Is giving the company, doesn ’ t a tenant in Miami Florida..., about 1.5 percent of the construction = 25 % X 4 % = $ 500,000 to. The EU-UK trade deal have the 7-bit ASCII table as an appendix called the cumulative costs of the total my! Fee can get very costly if a manager wants to charge so much less the. The Cohen when there is no Levi increased workload from one of your tenants other ashley. 12 units and can also be called the cumulative costs of the project by the property manager responsible... Professionals can sometimes save the day Stars Naturally Merge into one New?..., complex or cutting-edge projects, I would suggest that hiring in equivalent... From the contract filing the paperwork and posting notices takes time and is stressful extra money user contributions under... A bank that doesn ’ t collect rent on time, there ’ s monthly rent contributions licensed cc! May need additional consultants for management and cost control, including: 1 make the repairs when the.... The Gabbai say when calling up the Cohen when there is no Levi most important skill organisations need to a... Contract, it sounds like you are being hurt because your tenant is a convenient service earn from.... Sign a contract with you, you don ’ t negotiate the above fees overcharged for...

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